Customer Testimonials

The Office Staff was professional and worked to get us on the schedule when our AC went out…..on a Thursday before the Holiday Weekend. The Technician, Alyssa arrived promptly and was super quick to diagnose the problem. She corrected the issue, continued her diagnostics to ensure there wasn’t another problem and then checked everything again to ensure everything was operating as designed. Alyssa was very communicative and positive during the service visit. Her quick resolution in no short measure reshaped how the weekend was tracking. Great job once again and especially to Alyssa for continuing the always excellent service received from Freyaldenhoven!! Alyssa for the win….10/10 recommend!! Read Less

From making the appointment through the end of service the staff was a joy to work with! James did an excellent job explaining my problem and fixing it promptly! He was here and gone in less than hour. VERY happy with the results. They have all my business going forward! Read Less

For nearly a decade, we have maintained a Residential Energy Savings Agreement (RESA) with Freyaldenhoven Heating & Cooling. They have serviced equipment at three different homes for us across multiple areas of Arkansas. When we moved to Heber Springs last summer, establishing a RESA on our new home was an easy decision. Our unit was serviced in July 2025 and again in January 2026. Earlier this week, we woke up to water seeping through our hardwood floors. After calling Ray Lusk for leak detection, we learned the source was not our plumbing, but water coming from beneath our HVAC unit. Naturally, our first reaction was frustration. The unit had just been serviced months earlier. We called Freyaldenhoven. A technician was arranged quickly. When we requested a copy of our RESA agreement, it was emailed immediately without hesitation. We then asked to speak with management. Shaun returned our call before noon the same day. He listened to our concerns, apologized for what we were experiencing, and explained that when the technician arrived he would FaceTime in to help investigate the issue in real time. That is exactly what happened. When Jason, the service technician, arrived, Shaun joined remotely. Photos were exchanged, troubleshooting began, and because our HVAC system sits in a tight closet space in a 1990s home, determining the cause was not straightforward. The concern wasn't only what had happened, but how to prevent it from happening again. Rather than stop there, Shaun got in his truck and drove to Heber Springs himself. After assessing the situation, he identified what appeared to be a break in a pipe running from the home to the exterior. Wanting a second opinion and another set of experienced eyes on both the diagnosis and repair plan, Jeff drove from Conway to Heber Springs after business hours to join him. Together, they evaluated the system, explained their findings to my husband and me, outlined a repair strategy, and discussed preventative steps moving forward. A plan was made for the following day, and Shaun personally returned with an apprentice to complete the work exactly as promised. Because our situation also involved a restoration company, coordination became complicated. We did not immediately know the timing for drying the affected area and replacing the filter grid. Once we had that information, we texted Shaun. He called right away and arranged for a technician to come out that same evening to install a temporary filter so restoration work could continue without interfering with the HVAC system. Our case is still active. There are still moving parts to navigate. But my husband and I believe the service we have received from Freyaldenhoven reflects genuine care, accountability, and commitment to their customers. Anyone can provide service when things are simple and routine. The true measure of a company is how they respond when a situation requires communication, problem solving, follow-through, and human care. In our experience, Freyaldenhoven has demonstrated exactly that. Read Less

Freyaldenhoven was easy to work with and their service tech Matthew came to our home the same day we called asking for service. He was very thorough and super friendly. My husband and I couldn't be more thankful for his help! Read Less

We needed Freyaldenhoven to come out and fix our AC unit when we noticed it wasn’t cooling properly. Cory (Batman) came out and assessed our issue and diagnosed the issue with our unit and he was exceptional with his service! He was very professional, polite, and highly intelligent and easily understandable when explaining the issue with our AC unit. We recommend Freyaldenhoven services provided from Batman anytime! Thank you Cory for your exceptional service! (Marcus and Mackenzie Maltbia) Read Less