“I’m a licensed Professional Engineer and design HVAC systems and work with HVAC contractors nationwide. When my house needed a new unit I contacted Freyaldenhoven to replace the old unit with a new high efficiency Trane unit. Freyaldenhoven was easy to work with and they took care to explain the installation, the equipment, costs, etc. They also did a follow-up quality assurance visit to review the installation and to tweak several items so that I get maximum performance out of the new unit. Five stars on both the equipment they furnish, and on the service they provide.”
“My dealer was very accommodating in that he waived the payment of repairs to the old unit (made right before I ended up having to get a new one). That kind of treatment gets my return business (and word-of-mouth referrals to others).”
“They did what they said they would.”
“Thank you all for an outstanding experience of meeting you. Brian Parsons and everyone involved with my new unit are exemplary professionals! You guys performed every task above all expectations! I am impressed from meeting Brian to Kevin completing final systems inspections!
In recognition of your taking your work to the next level, you will be spoken of as the best and the “only” company to call for heating and air needs.
Thank you all and you are part of my family – never to be forgotten!”
“I just wanted to write a quick note to tell you how satisfied I am with my new Trane heating and A/C system. I called on a Saturday to set up a time for an estimate for a new system. Not really thinking I would get much response on a Saturday. Soon after, I got a call from Justin West. He came out the following Monday morning. It was refreshing to see a company that was so into customer service and satisfaction – from the estimate to the installation, and the follow up. Everybody was very helpful and professional. Everybody took time to explain anything I had a question about. Justin and the installation crew did everything that said they would do and more.
My old furnace was a Lennox complete heat. Justin was able to help coordinate an electrician and plumber to install a water heater very quickly. The electrician and plumber that Justin suggested also did an excellent job. I’ve had my new system for nearly 2 weeks. It is comforting to know that should there be any problems with my system, that your company is just a phone call away. I wish every business had your level of customer service.
Thanks again, ”
“I already sent a note through the Freyaldenhoven website, but, wanted to express to you directly that I’m convinced that I chose the right company to do my HVAC replacement. I interviewed a few companies, but, I felt most comfortable with Freyaldenhoven, and that had a lot to do with you! You have been thorough, responsive, and fun throughout this process! Thanks for researching and performing multiple system re-configurations to make sure that I got the right system for me!
Also, the installation crew (Chuck, Cole, and the third installer whose name I failed to get) worked conscientiously and were very respectful of me and my home! And, even though Fred’s assessment of my HVAC wiring caused a day’s delay in being fully up and running, I actually really appreciate his commitment to my safety and his insistence on high quality installation. Finally, so far, I think I’m really going to like my new Trane system, and I’m very pleased with the payment terms – so glad you guys offer good financing – helps a lot! Please express my gratitude to all of the folks at Freyaldenhoven who were involved in my project! You guys rock!”
“I want to thank you and all the guys who have worked so hard to put in my new heat pump. The two young men who did the install worked steadily and in spite of the terrible heat, they maintained good humor and politeness. The one young man who explained the thermostat was most patient with an old lady who finds using that kind of equipment difficult. They left everything spotless when done. You can be proud of them.
Kevin is a wonder. He went over the work with a fine toothed comb and made some adjustments. I am most impressed with his follow up and skill. He explained to me about the emergency heat in case of ice on my out of door equipment. He too is patient and polite.
Brian, I am much impressed with your thoroughness in figuring out what I needed and how to accomplish it.
My home is much more comfortable, it is a comfort to me to know I can count on you guys at Freyaldenhoven to come to my rescue should I ever have a heat pump problem.”
I just wanted to take a quick minute to put in writing how extremely pleased we have been with Freyaldenhoven’s service thus far with our addition. You have been extremely easy to work with and very informative about my options for products, installation and services. I want you and your management to know they would be foolish to ever let you go as you are a valuable asset to the Freyaldenhoven team and one of the reasons I plan to keep my business with your company.
Please also make certain that Calvin Crain and his team knows what a great job they have done so far. Being in the service industry myself, I am able to recognize and appreciate “above and beyond service” and received nothing short of that from Calvin and his entire team so far. Not only did they take care of every job I had for them, but they went way beyond what I had expected from a service based company to help me understand the work they were doing, inform me how they would do it, perform the job in an extremely efficient and professional manner, and follow up after with a detailed explanation of services before leaving my home. In my opinion, service like that is next to impossible to find and a pleasure to receive. Again, Calvin and his team went above and beyond to make me feel comfortable and confident in my decision to do business with Freyaldenhoven. Please see that they receive my regards.
Thank you again for working with us. It is so refreshing to work with people like you, Calvin, and the rest of your team. Professionalism, efficiency, attention to detail, and overall pride in your work is evident in everything that you guys have done so far. I look forward to working with you and your team again in the future.
Please keep up the wonderful work and be sure to pass my regards along to those above and below you.